My Rest Haven (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring transparency regarding how your personal data is collected, used, stored, and shared. This Privacy Policy outlines our practices concerning your data when you visit our website, use our services, or communicate with our team.
1. Information We Collect
We may collect the following types of information:
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Personal Information: Full name, email address, phone number, date of birth, residential address, and emergency contact details.
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Health-Related Data: Basic medical history, dietary restrictions, mobility conditions, and medication schedules (only with your consent).
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Payment Information: Billing address and transaction records (we do not store credit card details).
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Technical Data: IP address, browser type, device ID, operating system, referral pages, and interactions with the website.
2. How We Use Your Information
We use your information for the following purposes:
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To provide and manage care services for residents.
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To process bookings and payments.
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To personalize services based on medical or personal needs.
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To communicate with you about appointments, updates, and announcements.
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To ensure security and improve user experience on our website.
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To comply with legal obligations and regulatory requirements.
3. Data Sharing & Third Parties
We may share your data only with trusted third parties under the following conditions:
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With licensed healthcare providers involved in resident care.
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With payment processors to handle transactions.
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With IT partners who support our infrastructure.
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When required by law or governmental request.
We never sell or rent your personal data to marketers or third-party advertisers.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected. Once no longer needed, the data is securely deleted or anonymized, unless longer retention is required by law.
5. Data Security
We employ industry-standard security measures including encryption, firewall protection, and regular access control audits to safeguard your data. Only authorized personnel are granted access to sensitive information.
🛡️ GDPR Compliance
If you are located in the European Union or subject to the General Data Protection Regulation (GDPR), you are entitled to the following rights:
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Right to Access – You can request copies of your personal data.
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Right to Rectification – You may ask us to correct inaccurate or incomplete data.
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Right to Erasure – You have the right to request deletion of your personal information, under certain conditions.
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Right to Restrict Processing – You can request that we limit the processing of your personal data.
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Right to Object – You may object to our processing of your data, especially for direct marketing.
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Right to Data Portability – You have the right to receive your data in a structured, machine-readable format.
To exercise any of these rights, please contact us at support@myresthaven.com. We will respond within 30 days of receiving your request.
🍪 Cookie Policy
We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:
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Remember user preferences and login sessions.
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Analyze site traffic and behavior through analytics tools.
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Personalize content and measure performance.
You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
By using our website, you consent to the use of cookies as outlined in this policy.
6. Your Choices
You may choose not to provide certain information, but this may limit your ability to use some of our services. You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the footer or by emailing us at support@myresthaven.com.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, and we encourage you to review it periodically. Continued use of our website or services constitutes acceptance of any changes.
8. Contact Information
If you have any questions about this Privacy Policy or our data handling practices, please contact us:
Email: support@myresthaven.com