These Terms of Use (“Terms”) govern your use of the My Rest Haven website and services. By accessing or using our website, booking a service, or communicating with our team, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please refrain from using our services.
1. Use of Website
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of others or restrict their use and enjoyment of the website. Misuse of the website, including but not limited to hacking, unauthorized data extraction, or uploading malicious content, is strictly prohibited.
2. Eligibility
Our services are intended for individuals aged 18 and above. If you are making bookings on behalf of a senior resident, you confirm that you have full legal authority to do so and to provide necessary consent on their behalf.
3. Service Availability
We strive to provide uninterrupted access to our services, but we cannot guarantee absolute availability. Maintenance, upgrades, or external issues may occasionally result in downtime. We reserve the right to modify or discontinue services temporarily or permanently without notice.
4. Booking & Payment
All service bookings must be confirmed through our official channels. Payments can be made online, via bank transfer, or in person. We reserve the right to cancel unpaid or fraudulent bookings at our discretion.
All fees are quoted in Singapore Dollars (SGD) unless stated otherwise. Invoices are provided upon request or automatically for long-term services.
5. Privacy Policy
Your privacy is important to us. We collect and handle personal information in accordance with our Privacy Policy, which outlines how your data is collected, used, and protected.
6. Intellectual Property
All content on our website, including text, images, logos, branding elements, and design, is the property of My Rest Haven or its licensors. Unauthorized use, copying, or distribution of any materials is strictly prohibited without prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, My Rest Haven shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our website or services. This includes loss of data, loss of income, or physical injuries unless caused by proven gross negligence on our part.
8. Service Disclaimer
My Rest Haven provides non-medical and general healthcare services tailored for elderly residents. While we employ licensed professionals and maintain high standards, we are not a hospital or emergency medical center.
We do not guarantee the curing of illnesses, nor do we provide intensive or acute care. Residents with complex medical conditions are encouraged to consult their primary healthcare provider before enrolling in our programs. All services are provided “as is” without warranties of any kind, either express or implied.
9. Refund Policy
We aim for complete transparency and fairness. Our refund policy is as follows:
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Full-Time Residential Care: Refunds are prorated based on the number of unused days remaining in the month. A 10% administrative fee applies to cancellations made with less than 14 days’ notice.
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Day Care Services: Cancellations must be made at least 24 hours in advance to be eligible for a full refund. No-shows or late cancellations are non-refundable.
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Respite & Short-Term Stay: Refunds are issued if cancellation occurs 48 hours before the scheduled check-in. After that, only 50% is refundable.
All refund requests must be sent to support@myresthaven.com and processed within 10 business days. Refunds are issued using the original method of payment.
10. Amendments
We reserve the right to amend these Terms at any time. Updated versions will be posted on this page, and your continued use of our website or services constitutes your acceptance of those changes.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singaporean courts.
12. Contact Us
For questions, complaints, or legal inquiries, please contact us at:
Email: support@myresthaven.com